How to Calculate ROI of UC for your Business

Identifying 4 baseline options that can be used to calculate the ROI of UC

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Unified Communication is the catch-all phrase being used for consolidated communication and collaboration services that enable organizations to streamline and optimize their business processes. Companies of all sizes are always faced with a constant dilemma – how to operate at a premium level with tight operational schedules?

The ability to integrate business processes to create a synchronized, real-time communication system is essential to managing the efficiency of an organization. Business executives who are considering a transition into a Unified Communication system know that there are big opportunities for cost -reduction.

In order to determine the total cost of ownership (TCO) and Return on Investment (ROI), you would need to consider the expenses related to the technology. These would include installation, maintenance, and third party expenses along with employee costs (i.e. training). By adding all these costs up over the course of the “investment,” you would get the TCO. For ROI calculation, you would add up a mix of the soft and hard ROI which includes savings in monthly operational expenses, improvement in productivity and the like.

When it comes to estimating the potential for savings, the process of computing the total return on investment (ROI) varies from one business to another. There is no lone estimated statistic or average in savings because the benefits Unified Communications offers vary depending on the scale in which you operate and have adapted the system. Below are a few baseline options that you can use to create your own method of calculation:

  • Reduction of cost in telecom use – By using one system for your data, voice and multimedia sessions, you will generate more savings by making your phone services IP-based. Unified Communications can assist in reducing service provider charges by providing services that will make your network much more flexible. Some features you can use include SIP trunking, smart call management, and web collaboration.
  • Savings Through Increased Productivity in Man Hours – By giving your employees a more seamless interface to work on, they can work faster and more efficiently reducing the need for overtimes and the incidents of a backlog.
  • Reduction of cost in capital expenses – Unified Communication systems equate to continuous connectivity. With the internet as your backbone, you can minimize devices, integrate the function of equipment and consider a remote workforce that will reduce your overhead budget.
  • Projected increase in customer earnings by improving technology – With better customer  service and product delivery, your company can capitalize on a loyal and satisfied client base and attract new sales leads.

When it comes to assessing the economic advantages of a synchronized network, according to Network World, Unified Communications has provided savings of up to  75 percent on phone and equipment expenses and increased productivity. When evaluating the benefits of a synchronized system of interaction, benefits aren’t only seen in your bottom line; rather, they’re also translated into other resources such as workflow improvement, savings in employee time, customer satisfaction and much more. 

Businesses that maximize Unified Communications are able to effectively identify themselves as industry leaders because of their ability to improve overall organizational efficiencies and deliver goods and services at an unparalleled level.