The internet has penetrated all aspects of life from one’s social life and education to politics and sales. In order to survive the present business climate, businesses have to stay ahead of the curve and constantly be available to their buying public.
Currently, there is an expansive range of communication channels that are available to the public. Voice is just one piece of the communication jungle. Take sales as an example. After you’ve agreed on a deal, it doesn’t end there; following the finalization of terms, be it with a client or partner, quotes must be faxed or emailed, or you may require chat and instant messaging to iron out the remaining small details.
Fact of the matter is, businesses are becoming more virtual, and one way to ensure that you are not at a competitive disadvantage is to make your communication systems effective and efficient, both technically and financially.
Unified Communications (UC) is a technological system that integrates communication tools so the different technologies are optimized into one service with minimal hardware requirements. Instead of managing communications separately, UC can bridge the gap between various services and provide more control over your critical and support features.
Virtual presence speaks volumes about a company’s willingness to communicate. According to Statista, the number of smartphone users worldwide is expected to grow by one billion from 2014 to a sizable 2.5 billion by 2019. Consumers today are online and would prefer to use the same connectivity to interact with vendors and service providers.
With this in mind, more and more companies are taking advantage of this trend and shifting from traditional phone services to UC platforms. Here are three of the main reasons why UC is taking the business world by storm:
UC is not complicated at all to understand and operationalize – it’s actually a lot simpler than the legacy services many outdated companies still employ. If you’d like your company to do more with less, UC will set you on the right path.