As an innovative technological infrastructure, Unified Communications (UC) integrates a variety of communication tools for enterprises to manage their interactions under a single entity, making it more cohesive and effective. For instance, UC connects Voice over Internet Protocol with other Information Technology (IT) communication technologies.
With Unified Communications, corporate organizations and startups can look forward to reduced capital expenditures in human resources, considering workers can work remotely from home. Besides, employers can hire people from different countries at no extra cost and minus the usual delays because of geographical distance. With a multitude of tools like video conferencing, instant messaging, and integrated voice mail, companies can interact efficiently and become more productive.
Unified Communications for healthcare providers
The global healthcare industry continues to move forward at a faster pace than before mainly as a result of technology growth and social media networks. Health information is a valuable commodity. Healthy and sick people alike practically depend on the worldwide web for medical-related information. Aside from automation, medical practitioners and hospitals have social media at their disposal in circulating information to potential patients.
Doctors have become more mobile and consequently need more sophisticated tools that ensure immediate access to essential medical information as well as constant communications with patients and colleagues. On the other hand, people choose to communicate with doctors on how to stay in good physical shape. Patients nowadays expect prompt access to customer service in medical institutions 24/7 for all platforms and real-time delivery of consultation, medications, and other vital services.
Revolutionizing the industry
Technology continues to reform the healthcare sector in many ways. This phenomenal digital transformation specifically Telemedicine and patient portals helps save millions of dollars in industry spending.
Patient portals are secure sites that interface or interact with Electronic Health Records (EHRs). The portal facilitates round-the-clock access for patients along with mutual communications between practitioners and their patients. Majority of Electronic Health Record (EHR) companies develop these portals with appropriate integration. In fact, the portal is used to convey information materials as well as alerts for precautionary and chronic care to patients.
Unified Communications focuses on intense interactions between medical practitioners and their patients. These sustained relationships generate customer enhancement with data volume that comes in, providing both doctors and patients a more profound knowledge on how to serve and treat people more efficiently. UC leads to faster but careful exchange of information that minimizes flaws. Physicians can deal with emergencies right away while patients are compelled to consult with their doctors frequently.
UC technology allows the transfer of real-time data to clinicians that moderate risks like probability of errors and incorrect prescriptions. The integration of Unified Communications into the healthcare environment accelerates the preparation phase, increasing productivity and competence. Competition among medical practitioners has become tougher in today’s healthcare market. Unified Communications will not only increase patient numbers but keep costs to a minimum as well.
A manufacturing firm maintains three factories in three separate countries. Communication difficulties affected teamwork among the employees. It was not easy to strengthen relationships through phone calls, emails, and instant messaging. With the advent of video conferencing, staff members were able to meet and discuss concerns face to face. This US tool also helped the workers become acquainted with one another.
Meanwhile, a big New York City hospital also implemented a video conferencing platform so doctors can share relevant information flawlessly among each other. As a result, the institution’s physicians are updated with the latest medical topics and technologies viewing meetings at their convenience remotely. In retail, companies with operational UC systems can employ personalized service that shoppers look for; they also respond to the needs of customers immediately compared to outlets that do not employ Unified Communications solutions.
The healthcare industry is transforming how practitioners and systems diagnose illnesses, treat people, and observe their conditions due to the digital makeover. These technologies disrupt patient care positively and address perennial issues in the medical world.