The Future of Unified Communications

GuidesFor Team

Several startups and medium-sized businesses are now shifting to unified communications (UC) because they are usually cheaper than traditional phone services. Their owners are now conscious that relying on unified communications is a necessity. It helps them communicate better with their peers and efficiently disseminate documents at an affordable price.

Communicating with potential or current clients from overseas via traditional phone will shoot up your phone bill, especially if your telephone network doesn’t offer special packages that suits your needs. Like any other smartphones, unified communications software or system offers a variety of features such as hosting a video and voice conference, internet fax, improved voice quality, voicemail, call forwarding, call recording, on-hold music, voicemail-to-email, instant messaging, call screening, missed alerts, and call logs. The products that UC comprises all display a consistent user interface and user experience across multiple devices and media types. Why is it cheaper? You can get all these features with just one software or solution.

Being cost-efficient is only one reason; the mobility feature of a unified communications tool is one determinant of why people are embracing the innovation. It gives them the advantage to communicate with their peers and discuss important or urgent matters — even if they’re stuck in traffic. Therefore, it helps eliminates the number of interference and downtimes; a speedy and dynamic exchange of data between colleagues helps them become more efficient, as it guarantees the fast turn around of feedback, advice, and decision.

Despite these advantages which are known to the market, UC vendors are always constantly innovating to ensure that the ever-changing needs of their customers are met. For example, Unify’s  OpenScape Business offers a unified software solution architecture based on modern and innovative communication technologies that feature:

⦁ All-In-One Unified Communication solution for small and medium enterprises

⦁ Integrated voice services

⦁ Presence management (presence status)

⦁ Drag and Drop Conference

⦁ Visual voicemail

⦁ Instant Messaging (IM)

⦁ Mobility

⦁ Directory access with database connection

⦁ Fax support

⦁ Integration into business processes

⦁ Multichannel Contact Center

⦁ Integration of OpenScape Web Collaboration

⦁ Multiple Sites support

These new resources can help organizations succeed and achieve their goals almost effortlessly. That’s why the UC market will continue to grow. Statista forecasts that aside from the U.S., small-to-medium-sized enterprises in Asia and Europe will likewise invest millions of dollars to upgrade their telephony system with Unified Communications.